Data Protection Policy

1. Who is responsible for processing your data?
   
   

The entity responsible for the processing of data relating to various processes concerning the management of users, clients or potential clients, collaborators and suppliers is KRISALIDA SENIOR, S.L., located at Plaza del Doctor Durán, 2, 10003. Cáceres and CIF B75772319.

For the purposes of our data protection policy, the contact email is seguridad@krisalidas.com.

2. What type of data do we have about you and how have we obtained it?
   
   
   

The categories of personal data that KRISALIDA SENIOR, S.L. processes about its clients and suppliers are:

• Identification data

• Postal or electronic addresses

• Commercial information

• Economic and transaction data

• Image

  
  

All the aforementioned data has been obtained directly from you, either through the submission of a commercial offer, contractual proposal, etc., or through your company by providing us with the identification data and other necessary information to carry out the purpose of the contractual relationship between the parties. It is your or your company's obligation to provide us with updated data in case of changes. Regarding the data of job candidates, we have obtained your data through the submission of a CV by you or your application through the services of a job portal. In this latter case, you have authorized the transfer of your data to our company by entering your curriculum data in the job portal.


3. How long will we keep your data?

The personal data related to individuals connected to potential clients, clients, and suppliers that KRISALIDA SENIOR, S.L. gathers through various contact forms and/or information collection will be retained as long as the interested party does not request its deletion. The data provided by our clients and suppliers will be kept as long as the commercial relationship between the parties is maintained, respecting in any case the minimum legal retention periods according to the matter.

In any case, KRISALIDA SENIOR, S.L. will retain your personal data for a period that is reasonably necessary considering our needs to respond to questions raised or resolve issues, make improvements, activate new services, and meet the requirements imposed by applicable legislation. This means that we may retain your personal data for a reasonable period even after you have stopped using our products or this website. After this period, your personal data will be deleted from all systems of KRISALIDA SENIOR, S.L..


4. For what purposes and on what legal basis do we process your data?

We process your data for the following purposes:

FISCAL, ACCOUNTING, AND ADMINISTRATIVE MANAGEMENT WITH SUPPLIERS → Execution (pre)contract

MANAGEMENT OF LEGAL RELATIONS WITH SUPPLIERS → Execution (pre)contract

MANAGEMENT OF CONTACT DATA OF INDIVIDUALS → Execution (pre)contract

MANAGEMENT OF PAYMENTS AND DIRECT DEBITS TO SUPPLIERS → Execution (pre)contract

MANAGEMENT OF CREDITS TO SUPPLIERS → Execution (pre)contract; Regulatory obligation

QUALITY CONTROL AND MONITORING AND AUDIT OF SUPPLIERS → Execution (pre)contract
MANAGEMENT OF PAYMENTS, TRANSFERS, AND DIRECT DEBITS TO SUPPLIERS → Execution (pre)contract
MANAGEMENT OF CREDITS TO SUPPLIERS → Execution (pre)contract

QUALITY CONTROL AND MONITORING AND AUDIT OF SUPPLIERS → Execution (pre)contract

MANAGEMENT OF LEGAL RELATIONS WITH COLLABORATORS → Execution (pre)contract

MANAGEMENT OF REPORTS, LIQUIDATIONS, AND PAYMENTS WITH COLLABORATORS → Execution (pre)contract

MANAGEMENT FOR QUALITY CONTROL, MONITORING, AND AUDITS OF COLLABORATORS/FREELANCERS → Execution (pre)contract

SEGMENTATION OF POTENTIAL CLIENTS → Consent of the affected party

MANAGEMENT OF CAMPAIGNS THROUGH TELEPHONE MEDIA WITH POTENTIAL CLIENTS → Consent of the affected party

MANAGEMENT OF CAMPAIGN OPERATIONS BY ELECTRONIC MEANS FOR POTENTIAL CLIENTS → Consent of the affected party

MANAGEMENT OF CAMPAIGN OPERATIONS THROUGH PHYSICAL MEANS WITH POTENTIAL CLIENTS → Consent of the affected party

MANAGEMENT OF ADVERTISING EXCLUSION OPERATIONS AND COMMERCIAL COMMUNICATIONS → Consent of the affected party

MANAGEMENT OF HIRING BY INDIVIDUALS → Execution (pre)contract

MANAGEMENT OF HIRING BY LEGAL ENTITIES → Execution (pre)contract

MANAGEMENT OF PAYMENTS, TRANSFERS, AND DIRECT DEBITS TO CLIENTS → Execution (pre)contract

MANAGEMENT OF SERVICE RETURNS → Execution (pre)contract

MANAGEMENT WITH HEIRS OF DECEASED CLIENTS → Execution (pre)contract

CUSTOMER SATISFACTION SURVEYS → Execution (pre)contract

MANAGEMENT OF COMPLAINTS/CLAIMS → Execution (pre)contract

MANAGEMENT OF THE RIGHTS OF INTERESTED PARTIES IN DATA PROTECTION MATTERS → Execution (pre)contract, Regulatory obligation

MANAGEMENT OF CLIENT SEGMENTATION → Legitimate interest of the responsible party

OPERATIONS IN RESPONSE AND FOLLOW-UP OF CONTACT REQUESTS → Execution (pre)contract
ATTENTION AND FOLLOW-UP OF CONTACT REQUESTS VIA WEB → Execution (pre)contract

PROCESSES OF SEARCHING, EVALUATION, AND SELECTION OF CANDIDATES → Consent of the affected party

MANAGEMENT OF EASEMENT USE → Execution (pre)contract

ACCOUNTING, FISCAL, ADMINISTRATIVE MANAGEMENT, AND INVOICING OF CLIENTS → Execution (pre)contract, Regulatory obligation


Regarding the referenced legal basis, you are required to provide personal data; if you do not provide your personal data, your contract cannot be executed, and legal obligations or obligations derived from public authorities cannot be fulfilled.


5. To whom will your data be communicated?

KRISALIDA SENIOR, S.L. will never share your personal data with any third party intending to use it for direct marketing actions, except in cases where you have expressly authorized us to do so.

We inform you that we may provide your personal data to Public Administration entities and competent authorities in those cases where KRISALIDA SENIOR, S.L. receives a legal request from such authorities or in cases where, acting in good faith, we believe that such action is reasonably necessary to comply with a judicial process; to respond to any legal claim or lawsuit; or to protect the rights of KRISALIDA SENIOR, S.L. or its clients and the public in general.

KRISALIDA SENIOR, S.L. may provide your personal data to third parties (e.g., Internet service providers that help us administer our website or carry out contracted services, support and IT maintenance companies, logistics companies, accounting and tax advisory firms, etc.). In any case, these third parties must maintain, at all times, the same levels of security that KRISALIDA SENIOR, S.L. applies regarding your personal data and, where necessary, will be bound by legal commitments to keep your personal data confidential and secure, and to use the information only following specific instructions from KRISALIDA SENIOR, S.L.


6. What are your rights as an affected party or interested party?

Everyone has the right to obtain confirmation about whether KRISALIDA SENIOR, S.L. is processing personal data concerning them, or not.

Specifically, interested parties may request the right of access to their personal data, as well as receive them in a commonly used and machine-readable format if the processing is carried out by electronic means (right of portability).

Additionally, interested parties may request the right of rectification of inaccurate data or, where appropriate, request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

Furthermore, under certain circumstances, interested parties may request the limitation of processing their data, or in specific situations and for reasons related to their particular situation, interested parties may exercise their right to object to the processing of their data. KRISALIDA SENIOR, S.L. will cease processing the data unless there are compelling legitimate grounds, or in the exercise or defense of possible claims, or in those exceptions established in applicable regulations.

Furthermore, we inform you that you have the right to withdraw your consent given at any time, without affecting the lawfulness of the processing based on consent prior to its withdrawal.

Likewise, the User is informed that at any time they can exercise the mentioned rights by writing to us using the contact details provided in Section 1, 'Data Controller' of this Data Protection and Privacy Policy of KRISALIDA SENIOR, S.L., attaching a copy of their ID. Likewise, you can send us an email to the address seguridad@krisalidas.com.

You will also have the right to file a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in exercising your rights.

Spanish Data Protection Agency.

C/ Jorge Juan, 6

28001 – Madrid

Telf. 901100099 / 912663517


7. Data protection for users of the website?

In accordance with the current Regulation (EU) 2016/679, KRISALIDA SENIOR, S.L. informs that the personal data of Users of the website will be processed for the activity of processing indicated in each data collection form on our website by KRISALIDA SENIOR, S.L. The processing of your data will be based on your consent. By pressing the “SEND” button, the User consents to the processing of their data by KRISALIDA SENIOR, S.L.

Furthermore, we inform you that unless there is a legal obligation or express consent from your part, KRISALIDA SENIOR, S.L. will not transfer your data to third parties.

Likewise, the User is informed that at any time they can exercise the rights of access, rectification, or deletion of data, as well as dispose of other rights recognized in this document and regulated in the Regulation (EU) 2016/679, notifying KRISALIDA SENIOR, S.L., Plaza del Doctor Durán, 2 10003 Cáceres (province of Cáceres), email: seguridad@krisalidas.com.

On the other hand, in accordance with the provisions of the Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, KRISALIDA SENIOR, S.L. undertakes not to send advertising via email without having previously obtained the express authorization of the recipient. The User may oppose the sending of advertising by checking the corresponding box.


8. Other information of interest regarding our privacy policy

8.1. Security measures

KRISALIDA SENIOR, S.L. adopts the security levels required by current European and Spanish data protection regulations, considering the state of technology, the costs of implementation, and the nature, scope, context and purposes of the described processing, as well as the risks of probability and varying severity for your rights and freedoms as an individual.


8.2. Processing of data of minors

Under the RGPD (EU) 2016/679 and LO 3/2018, of December 5, on Personal Data Protection and Guarantee of Digital Rights, minors over 14 years old can consent to the hiring of information society services, such as signing up for a forum, completing a contact form, etc. However, it will be the responsibility of KRISALIDA SENIOR, S.L. to verify the veracity of the age indicated by the minor.

From the capacity to consent granted to minors over 14 years old, exceptions apply in cases where the law requires the assistance of holders of parental authority or guardianship for the celebration of the act or juridical business in which context consent for processing is collected.

For the processing of data of minors under 14 years old, this data collection will always be carried out under the express consent of parents or legal guardians.


8.3. Modifications to our Data Protection and Privacy Policy

Occasionally, KRISALIDA SENIOR, S.L. may make modifications and corrections in this Data Protection Policy section for Clients, Suppliers, and Users. Please check this section regularly to review any changes that may have occurred and how they may affect you.


8.4. Why is it necessary to accept this Data Protection and Privacy Policy?

This section of the Data Protection Policy for Clients, Suppliers, and Users provides you in an easily accessible manner with all the necessary information so that you can understand the type of data that KRISALIDA SENIOR, S.L. holds about its potential clients, clients, and/or suppliers, the purposes pursued, the rights recognized by data protection regulations to you as an affected person and the way to exercise those rights. Therefore, by deliberately submitting your personal data through our contact methods and/or starting a commercial relationship with our company, we consider that you acknowledge and accept the processing of your personal data as described in this policy. This personal information will only be used for the purposes for which you have provided it or as certain national or regional regulations enable us to do so.

In any case, we must warn you that a refusal on your part to provide certain requested data could hinder the development of the contractual relationship between the parties with possible serious consequences at the time of providing the various services contemplated within the commercial contract signed with the contracting party.

If you have any questions regarding this Data Protection Policy for Potential Clients, Clients, and Suppliers of KRISALIDA SENIOR, S.L., please contact the company using the address provided in Section 1 ‘Data Controller’, and we will be happy to assist you and respond to any additional questions you may have.


9. Applicable legislation

These Conditions shall at all times be governed by the provisions of Spanish and European legislation on personal data protection and privacy.